Contact information
Contact Information
Official store, seller, support and product-safety contact information for Ero Lounge.
Last updated: 28 June 2026
This page provides the official contact details for the Ero Lounge online store and the seller / provider responsible for erolounge.com.
For order help, returns, EU withdrawal requests, complaints or product safety questions, please contact us using the details below.
Store
Seller / Provider
VELES GROUP, obrt za trgovinu i usluge, vl. Alexey Kurdyukov
Milčetići, Milčetići 20
51511 Malinska
Croatia
Customer Contact
For customer support, order questions, delivery issues, payment questions, returns, EU withdrawal requests, complaints, product safety questions, recalls or compliance questions, contact:
Customer support: info@erolounge.com
Returns and EU withdrawal requests: info@erolounge.com
Product safety, recalls and compliance contact: info@erolounge.com
Fast contact may also be available through live chat on the website, when available.
Order support note
If your message is about an existing order, please include your order number and the email address used at checkout so we can help faster.
Company IDs
OIB / Tax ID: 91794538442
PDV identification number for EU transactions: HR91794538442
VAT status: Not registered in the regular Croatian VAT system / not a regular VAT payer
Matični broj obrta: 98596918
Oznaka obrtnice: 08010404189
Registration and Authority
Registered in: Obrtni registar Republike Hrvatske
Competent authority: Primorsko-goranska županija, Upravni odjel za turizam, poduzetništvo i ruralni razvoj
Responsible Person / Operator
Alexey Kurdyukov
Need Help?
For discreet customer support, please contact us by email:
For order-related messages, include your order number where possible.