Where We Ship

We currently ship only to the countries available at checkout.

At the time of this policy, supported countries may include:

If your country is not available at checkout, we do not ship there yet.

Shipping availability may vary depending on destination, carrier coverage, product type, order details and Shopify checkout settings.

Processing and Dispatch

Orders are usually processed and dispatched within 1–3 business days after payment has been confirmed.

Business days are Monday to Friday, excluding public holidays.

During busy periods, carrier delays, product availability issues, remote-area deliveries, inspections or exceptional events, dispatch or delivery may take longer.

If there is a significant delay affecting your order, we will contact you where possible.

Delivery Time

Delivery usually takes 3–7 business days after dispatch within the countries we currently serve.

Delivery times are estimates and are not guaranteed unless expressly stated at checkout.

Remote areas, islands, peak periods, carrier delays, customs or inspection delays, public holidays, address issues or exceptional events may take longer.

If no specific delivery date has been agreed, goods will be delivered as soon as possible and no later than 30 days from the conclusion of the contract, unless otherwise agreed or legally permitted.

Shipping Costs

Shipping costs are shown at checkout before you place your order.

Shipping costs may vary depending on destination, carrier, order value, order size, product type, promotions and available delivery options.

Large orders, mixed orders, or orders containing items from different fulfilment sources may be shipped in multiple parcels at no extra cost.

Separate orders placed by the customer are not automatically combined after checkout.

Tracking

Tracking is provided for every parcel where available.

Once your order has been shipped, tracking information will be sent by email.

Tracking updates are controlled by the carrier and may take time to appear after dispatch.

If tracking does not update immediately, please allow some time for the carrier system to refresh.

Address Changes

Please check your delivery address, email address and phone number carefully before placing your order.

Address changes are possible only before dispatch.

After an order has been shipped, we cannot guarantee rerouting, address correction, parcel redirection or order merging.

We are not responsible for delivery issues caused by incorrect or incomplete delivery information provided by the customer, except where mandatory consumer law provides otherwise.

Delivery Issues, Uncollected Parcels and Refused Delivery

If a parcel is undeliverable, uncollected, refused, or returned to us because of incorrect or incomplete delivery information provided by the customer, we may review the case and offer one of the following options where permitted by law:

• reshipment after payment of an additional shipping fee; or
• refund of the eligible product price, minus original outbound shipping costs and carrier return charges where permitted by law.

This does not affect your statutory rights if the issue was caused by our error, carrier fault for which we are responsible, or if the product is defective, damaged, incorrect, incomplete, unsafe or not as described.

Damaged Parcels or Missing Items

Please check your parcel as soon as possible after delivery.

If the package is visibly damaged on delivery, where possible, ask the courier to note:

Please keep all packaging and take clear photos of:

• the outer box from all sides;
• the shipping label;
• the inner packaging;
• the damaged item or missing-item evidence;
• any visible damage or tampering.

Contact us at info@erolounge.com with your order number and photos as soon as possible, ideally within 48 hours.

Reporting damage quickly helps us investigate with the carrier, but this does not limit your statutory consumer rights.

Lost Parcels

If tracking shows that a parcel may be lost or delivery has not updated for an unusual period, contact us at:

We may need to open an investigation with the carrier before confirming the next step.

Where the parcel is confirmed lost before delivery to you, we will provide a suitable solution in accordance with applicable consumer law.

Risk During Transport

For deliveries arranged by us, the risk of loss or damage passes to you only when you, or a person designated by you other than the carrier, physically receive the goods.

If you independently choose and commission a carrier that was not offered by us, risk may pass when the goods are handed to that carrier, in accordance with applicable law.

PO Boxes, Parcel Lockers and Pickup Points

Delivery to PO boxes, parcel lockers, pickup points or similar services is available only where supported by the local carrier and shown or accepted during checkout.

If a delivery option is not available at checkout, it cannot be guaranteed.

For privacy, please choose a delivery address where you can safely receive the parcel.

Multiple Parcels and Partial Deliveries

Some orders may be shipped in more than one parcel because of item size, stock location, fulfilment setup or carrier requirements.

If your order is shipped in multiple parcels, you may receive separate tracking information for each parcel.

Partial deliveries do not affect your statutory consumer rights.

Returns and Delivery-Related Refunds

For return, refund and EU withdrawal rules, please read our Returns, Refunds & EU Withdrawal Policy.

If you validly withdraw from an eligible order, refund rules for original standard delivery costs and return shipping costs are explained in that policy.

This Shipping Policy does not limit any mandatory consumer rights you may have under applicable law.