Secure Shopify checkout
Payments are processed securely through Shopify Checkout. Available cards, mobile wallets and local payment methods are shown before you confirm payment. We do not offer cash on delivery or manual bank transfer.
Payment & delivery information
Secure checkout. Discreet delivery.
This page explains how payment and delivery work at Ero Lounge. We keep checkout clear, packaging discreet, and delivery information practical so you know what to expect before placing an order.
Payment
No full card storage
Ero Lounge does not store your full card details on our store. Payment processing is handled through the secure checkout and payment providers available at checkout.
Order confirmation
After checkout, you will receive an order confirmation by email. If you do not see it, please check your spam or promotions folder first.
Delivery
Supported destinations
We currently deliver only to Austria, Belgium, France, Germany, Italy, the Netherlands, Portugal and Spain. If your country is not available at checkout, we do not currently ship there.
Dispatch & delivery estimates
Orders normally dispatch within 1–3 business days after payment is confirmed. Delivery usually takes a further 3–7 business days after dispatch, depending on the destination and carrier. These timeframes are estimates, not guaranteed delivery dates.
Shipping costs & free delivery
Shipping costs are shown at checkout before payment. Free standard delivery is available for qualifying orders of €99 or more, as confirmed at checkout.
Tracking & order updates
Tracking details are emailed after dispatch. Carrier updates may take a little time to appear, and separate parcels may have separate tracking links.
Privacy by design
Discreet packaging
Orders are packed discreetly, without explicit product names or adult branding visible on the outside of the parcel. Carrier labels and required shipping information may vary depending on the destination and carrier. The sender may appear as VELES GROUP.
- No explicit product names on the outside
- Discreet order handling wherever possible
- Delivery details may depend on carrier requirements
Before you order
- Check that your shipping address and contact details are correct.
- Make sure the destination is supported at checkout.
- Review the available delivery cost and estimated delivery information before payment.
- For privacy, choose a delivery address where you can safely receive the parcel.
- Contact us quickly if you notice an address mistake after placing an order.
Returns, refunds, and legal rights
For return and refund rules, please read our Refund Policy. The statutory withdrawal right may apply to eligible online purchases. However, sealed goods that are unsuitable for return for health-protection or hygiene reasons cannot be returned under that right after the seal has been broken following delivery. This does not affect your rights if an item is damaged, faulty, incorrect, unsafe, or otherwise non-conforming.
Need help with payment or delivery?
Our support is discreet and practical. Contact us with your order number if your question is about an existing order.